Archive for October, 2008

Conflict and Power Imbalance

In relations with others, in all facets of life, power can be a significant ingredient.  On the geo-political level, power can surface in a negotiation when a stronger nation exerts force to enforce its will.  In the business world, the use of one’s power can stop an initiative from occurring or launch one in the face of numerous obstacles.  In one’s personal life a parent’s desire and power can supersede a child’s preference.  All of these situations are examples of situations involving imbalances in power.  The reality is that imbalances in power can and frequently do impede an individual or group’s ability to effectively manage conflict (Wilmot and Hocker, 2007).

 

Within the business environment, power or the perception of an individual’s power surfaces frequently.  Some individuals within an organization have high power.  These individuals have titles and responsibilities that go along with their high power.  Other individuals in the organization may perceive themselves or be perceived by others as having low power and influence within an organization.  These individuals may feel a lack of ability to achieve their own goals or even feel a silent sense of despair regarding their status (Wilmot and Hocker, 2007). 

 

For the high power party, an unchecked ability to utilize power can lead to the temptation of the individual to use that power for illegal purposes (Wilmot and Hocker, 2007).  We saw this frequently in the late 90s and early 2000s as numerous organizations and individuals succumbed to the abuse of power.  One example is Enron, which collapsed amidst improper accounting procedures and the willful attempt of many of its leaders to defraud the public, while profiting from illegal activities.  Eventually, many of the perpetrators were arrested, tried, and sentenced to lengthy prison terms. One example includes CEO Jeffrey Skilling who was found guilty of 19 counts of insider trading, securities fraud, and conspiracy (Houston Chronicle.com, 2008). 

 

With low power parties, continual losses and setbacks can result in the individual or group becoming disenfranchised by the organization (Wilmot and Hocker, 2007).  This attitude could manifest itself in the employee becoming frustrated with the organization and the individuals who lead it.  Worse yet, this feeling of powerlessness could lead the parties to perpetrate crimes against the organization to include theft, sabotage, or in extreme cases, even violence. 

 

The important factor for individuals in high power positions to keep in mind is that restraint is a critical lever in the use of power (Wilmot and Hocker, 2007).  This necessitates high power groups (in the corporate environment, this is the manager or supervisor) affording others around them the opportunity to gain power.  This can be done, in part, by presenting others the opportunity to make key decisions regarding a project or encouraging others to take a more active role in groups or committees.  This will not only enhance their power within the organization but increase their self-esteem as well.  Creating a more power balanced organization where everyone has the opportunity to contribute is not only the right decision, it is the smart one financially as well.

 

References

Houston Chronicle.com (2008)  The fall of enron.  Retrieved October 21, 2009 from http://www.chron.com/news/specials/enron/

 

Wilmot, W. & Hocker, J. (2007).  Interpersonal conflict.  New York: McGraw-Hill

Conflict: A Primer

 

We've all had moments like this

We've all had a moment like this.

Conflict is a normal part of everyday life.  Regardless of whether one looks at his or her personal or professional life, conflict plays an ongoing and oftentimes very emotional role.  To many, even the mention of the word “conflict” elicits an emotional and sometimes physical reaction. Some individuals choose to ignore the conflict out of fear or an inability to address the situation.  Others choose to address the conflict more directly by attacking the merits of a particular position or the credibility of the source.  The truth is that how one addresses a particular situation can have significant benefits or adverse consequences for numerous individuals involved. 

 

So what is the best style or approach to dealing with conflict?

 

Before addressing conflict management styles, it is first important to define the term.  Conflict management is defined as the behavior that a person employs as he attempts to assess and analyze a situation.  The key point with conflict management is that the individual has choices.  What choices are made and how they affect others in the conflict situation can yield varied results.  For example, in the professional environment, one finds competing positions and agendas.  Individuals with common goals can have vastly different perspectives on how to achieve them.  In situation like this, conflict can actually be a positive.  The term for this is productive conflict.  In a productive conflict situation, out of competing positions, can come the realization by all parties that a more comprehensive solution involving the thoughts and opinions of all, may yield a more robust solution than otherwise would be the case.  For example, something as apparently simple as a software upgrade in a professional environment may involve numerous individuals from various functional areas of the organization.  Several examples include training, information technology (IT), finance, and even human resources.  Each of these areas brings to the table a different viewpoint that can lead to conflict.  The need for the software is apparent, how the organization implements it is the issue.

 

The reality is that there is no “absolute” style or approach as conflict management is situational in nature.  The appropriate response or behavior is contingent upon numerous factors including the environment, the relationship with the individual at hand, the context in which the conflict occurs, and the emotional state of those involved, to name a few.  To identify a specific strategy that would be used on every situation would minimize the complexity of conflict management.  In the work environment, given the culture of a specific organization, the issue at hand, and the individuals involved, establishing a consensus on areas where a group agrees first, then addressing the areas of difference second may be a prudent approach.  In other situations that involve the immediate safety and well-being of others, a more immediate and direct approach to resolving the conflict may be required.  Other issues, that have high emotional context and yield little in terms of benefit, may require simply ignoring the issue.  The approach in each of these cases is different and dependant on the situation.  The critical piece to keep in mind in the management of any conflicting situation is the requirement of each individual involved to preserve the dignity and respect of others. 

 

Reference

Cahn, D. & Abigail, R. (2007). Managing conflict through communication. Boston: Allyn and Bacon

 

Understanding Transformational Leadership

There is a great deal of discussion in the OD community around Transformational Leadership.  Politicians, executives and other leaders like to position themselves as transformational leaders and use the term as a means to differentiate themselves.  For example, you may hear such things as their intent to accomplish more than preserving the status quo or the need for “change”.  Regardless of which political party you identify with, this mantra or other similar ones become all too frequent during major election years. Frequently, many of these individuals are actually transactional or even pseudo-transformational leaders who are disingenuous or inauthentic.  To explain what I mean let’s first begin by defining what Transformation Leadership is. 

  

According to noted ethical leadership author Joanne Ciulla, True Transformational Leaders have four key elements:

1) idealized influence

2) inspirational motivation

3) intellectual stimulation

and 4) individualized consideration.  

 

In short, one of the key difference that separates transformational leaders is the requirement that they are morally uplifting.  Let’s take a look at two opposite examples in Al Dunlap, the former head of Sunbeam, and Howard Schultz, the CEO of Starbucks.

  

Al Dunlap is an example of a pseudo-transformational business leader.  Brought into Sunbeam in 1996 to rescue the company, Dunlap had a reputation of being a cost cutter, often at the expense of employees.  While helming previous organizations, he cut labor to make the bottom line look better for shareholders.  While this sometimes can be a business necessity, what makes this pill difficult to swallow is that Dunlap personally profited enormously from the cuts.  While 18,000 individuals lost their jobs as a result of Dunlap’s cuts, he made millions.  Ultimately, Dunlap made a series of bad (and illegal) business decisions that reflected his desire to make additional profit off of the ailing company.  These decisions included bad acquisitions, falsifying financials, and alienating his board of directors .  In the end, Dunlap left the company in worse condition than when he was brought in as its savior.  Ultimately,Sunbeam was forced to file for bankruptcy protection in 2001.  Dunlap later lost a $15 million dollar class action law suit and had to settle with the Securities and Exchange Commission for actions performed while he was Sunbeam CEO. 

 

In stark contrast to Dunlap is Howard Schultz the CEO of Starbucks Coffee. 

 

Viewed as an marketing innovator, Schultz turned a small Seattle based coffee store into a worldwide phenomenon.  Schultz did this, in part, by recognizing the value of employees and being one of the first companies to offer health benefits to part time employees.  This attitude also extended to vendors.  For example, the company works hard to treat its coffee growers in Third World countries with the same type of dignity by purchasing their products at above-market prices.  In addition, Starbucks constantly looks to innovate and provide new value to its customers.  One recent example is the addition of the music division.  While paying over two dollars for a cup of coffee may seem excessive to many consumers, the fact that the organization places a high value on the welfare of all involved in the business cycle is a refreshing philosophy.

 

As one considers each example, each of the four characteristics is evident in the corporate philosophy of Starbucks.  This philosophy is a direct result of the actions and commitment of CEO Howard Schultz.  As you look at your own leadership style, think about ways you can not only accomplish business objectives, but inspire and motivate others in the process.  This is the true essence of Transformational Leadership.


 

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Interesting Quote

Justice consists not in being neutral between right and wrong, but in finding out the right and upholding it, wherever found, against the wrong. --Theodore Roosevelt